Clawbud Return, Refund, and Subscription Policy

Effective Date: 03/30/26

Introduction

This policy explains the return, refund, exchange, shipping, and subscription cancellation procedures for purchases from Clawbud (“Clawbud,” “we,” “our,” or “us”).

For purchases made through a third-party marketplace or authorized retailer, that seller’s applicable return procedures may also apply. Nothing in this policy limits your mandatory rights under applicable consumer protection laws.

1. Return Period

Except for subscription orders covered by Section 12 and the exclusions below, you may request a return within ninety (90) calendar days after receiving your item.

Your return request must be submitted within this period. Returns requested after this period may be denied, except where required by law.

2. Eligibility Criteria

To qualify for a return under our voluntary 90-day return policy:

1. Condition: Items must be unused, unworn, unwashed, and unaltered.

2. Packaging: Items must be returned in their original packaging, including any supplied inserts, manuals, instructions, and protective materials.

3. Tags and Labels: Original tags, stickers, and identifiers must remain attached and intact.

4. Proof of Purchase: You must provide an order confirmation, receipt, or other verifiable proof of purchase.

5. Partial Returns: Each item in a multi-item order must individually meet the applicable return requirements.

Contact Clawbud through the contact options on our website to request a return and obtain return instructions before sending an item back.

These conditions do not override your statutory rights regarding faulty goods or applicable withdrawal rights.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us promptly if an item is damaged, defective, or incorrect.

Include your order information and a description of the issue. Photos or videos, where reasonably available, can help us assess and resolve the problem.

We will review the issue and arrange an appropriate remedy, including a replacement or refund where applicable. Prompt reporting helps us investigate, but does not limit any rights or reporting periods provided by law.

4. Exceptions and Non-Returnable Items

Unless required by law, the following are excluded from our voluntary 90-day return policy:

• Perishable goods, including food, plants, and flowers.

• Custom or personalized items.

• Personal care, beauty, or hygiene products.

• Hazardous materials, flammable liquids, and gases.

• Sale items and gift cards.

• Processed subscription orders, as explained in Section 12.

These exclusions do not remove your rights regarding damaged, defective, or incorrect goods. Statutory withdrawal exceptions apply only where permitted by law.

5. European Union 14-Day Right of Withdrawal

If your purchase is covered by EU consumer withdrawal rules, you may withdraw from an eligible online purchase within fourteen (14) calendar days of receiving the goods without giving a reason, subject to applicable legal exceptions.

For a contract covering regular deliveries of goods over a defined period, the withdrawal period generally begins when you receive the first delivery.

To exercise this right, notify Clawbud through the contact options on our website with a clear statement of your decision to withdraw. Return the goods within fourteen (14) calendar days after notifying us.

You may inspect goods as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning. The unused-condition and original-packaging requirements of our voluntary return policy do not override this right.

Where required, we will refund your payment, including the cost of standard outbound delivery, within fourteen (14) calendar days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have returned them, whichever occurs first. Additional costs for an upgraded delivery option are not refundable where the law permits.

You are responsible for direct return shipping costs only where legally permitted and disclosed before purchase.

6. Refunds

For returns under our voluntary return policy:

• We will inspect returned items and notify you whether your refund is approved.

• Approved refunds will be issued to the original payment method within ten (10) business days of approval.

• Your bank or payment provider may require additional time to post the refund.

• If you have not received your refund within fifteen (15) business days of approval, contact us for assistance.

Any shorter refund deadline required by applicable law takes precedence. Subscription orders are subject to Section 12.

7. Exchanges

We do not offer direct exchanges. To obtain a different item, request an eligible return and place a separate order for the desired product.

This does not affect any right to a replacement for damaged, defective, or incorrect goods.

8. Return Shipping and Handling

Customers are responsible for return shipping costs for change-of-mind returns unless we state otherwise or applicable law requires otherwise.

Where an item is damaged, defective, or incorrect, we will provide instructions and cover return shipping where required.

We recommend using a tracked shipping service and retaining proof of shipment. Responsibility for loss or damage during return shipping will be determined under applicable law.

9. Lost, Stolen, or Misdelivered Packages

Please provide accurate delivery information and monitor your tracking updates.

If your package is missing, marked delivered but not received, or delivered to the wrong location, contact us promptly so we can investigate with the carrier.

We cannot guarantee address changes after an order has been processed. Responsibility for missing, stolen, or misdelivered packages, and any replacement or refund, will be determined based on the circumstances and applicable law. Shipment alone does not remove any delivery obligations we have under applicable law.

10. Fraud and Misuse

We may investigate and deny requests that we reasonably determine to be fraudulent or abusive, to the extent permitted by law.

This does not limit legitimate return requests, payment disputes, or statutory consumer rights.

11. Additional Information

• Multiple-Item Orders: Each item must meet the return requirements applicable to that item.

• Purchase Records: Retain your order confirmation, payment receipt, and relevant communications until any return or refund is resolved.

• Consumer Rights: Nothing in this policy limits any mandatory consumer rights under applicable law.

12. Subscription Orders and Cancellations

Optional Enrollment

Subscribing to Clawbud is completely optional. Subscription enrollment is not automatically added to your cart.

By selecting a subscription purchase option, you authorize recurring orders and charges according to the subscription terms presented at checkout.

Canceling Future Orders

You may cancel your subscription to stop future recurring orders and charges. Use the cancellation method provided with your subscription confirmation, or contact Clawbud through the contact options on our website for assistance.

To prevent the next order from being processed, you must cancel before that order is processed. Canceling your subscription does not cancel or refund an order that has already been processed.

Processed Orders Are Non-Refundable

For this policy, a subscription order is considered processed when its recurring payment has been successfully charged and the order has been created in our system.

Once processed, that subscription order is not eligible for cancellation, return, or refund because you:

• Changed your mind.

• No longer want or need the product.

• Forgot or intended to cancel your subscription before renewal.

This applies even if the processed order has not yet shipped. Our voluntary 90-day return policy does not apply to these change-of-mind subscription returns.

Canceling after an order has been processed stops future subscription orders and charges; the processed order will still be fulfilled.

Packages Already Shipped

We do not recall, intercept, or stop delivery of shipped packages because you no longer want the order.

Refusing delivery or returning a package without authorization does not, by itself, create eligibility for a refund.

Exceptions and Consumer Rights

These restrictions do not limit your rights regarding damaged, defective, or incorrect items, unauthorized charges, charges made contrary to a valid cancellation, or any cancellation, return, or refund rights required by applicable law, including applicable EU withdrawal rights.